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Full-time position available with the Aviation Department, Marketing Division, located at 1 Kansas City Boulevard. 

Normal Work Days/Hours: Saturday - Tuesday 2:00 p.m. - 1:00 a.m.

Job Responsibilities:

• Supervises and directs customer service agents working at the Information desks in the Terminal building.

• Oversees the reservation process for the Simulation room, and reservation process for the Business Center.

• Hires, trains, supervises, disciplines and evaluates subordinate customer service team members.

• Responds to and resolves difficult customer complaints.

• Assists department administrators in setting performance standards and measurements for service delivery.

• Performs other duties as assigned.

REQUIRES an accredited Bachelors degree in business or public administration or a related area and two (2) years of responsible customer service experience; OR an equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher).