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Job Summary

The Information System Support Specialist comes under the supervision of the Information System Desktop Support Admin and is responsible for providing support to the Library by performing a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and other related Information Systems equipment.

Other Things You Should Know

This is a full-time exempt position. The starting salary range is $50,000-$55,000/year, negotiable and commensurate with experience, plus excellent benefits. Position open until filled.

Job Duties and Responsibilities

Provides client-side support to end users for both application software and hardware.

Identifies, prioritizes, and diagnoses software, hardware, and network problems, troubleshoots to identify root cause, or escalates to the appropriate resource for resolution.

Works with vendor to coordinate repairs for client-side support.

Performs IMAC’s (Install, Moves, Adds, Changes)

Identifies environment problems for the end user by documenting user experience, simulating or recreating issues, and other troubleshooting tools. 

Recommends process improvements to the IS Help Desk Supervisor regarding the daily operation of the IS support functions.

Communicates status, ETA, and feedback to the customer in a professional manner for the life of the issue.

Updates assigned tickets with status and resolution in a timely fashion.

Coordinates with the IS Help Desk Supervisor to proactively communicates outages and upgrades to our customers.

Participates in after-hours and weekend on-call support rotation cycle.

Maintains familiarity with basic IS operations.

Performs other related duties as assigned.

Job Requirements

Excellent verbal and written communication skills

Outstanding customer service skills.

Experience with Windows, Office, Outlook and other desktop software applications, including installation and user setup.

Operational understanding of IP-based networking technologies.

Organizational and time management skills.

Broad knowledge across IT disciplines.

Good communication and partnering skills.

Experience writing user friendly documentation.

Self-motivated, independent worker and strong team player.

Ability to effectively handle multiple tasks.

Ability to learn new skills and systems quickly.

12. Problem solving and trouble shooting skills.

13. Ability to travel.

14. Ability to lift 50 pounds.

15. Minimum requirements include:

• Associate’s degree in information technology-related field and/or equivalent combination of education and experience, Bachelor’s degree preferred.
• 2-3 years experience in a related field with a working knowledge of computers, networking, Windows 7 and 10, MS Office Suite, Microsoft Outlook, VPN, web applications, time management, and troubleshooting skills. A+ certification preferred, but not necessary.
• These education and experience requirements may also be met by an equivalent combination of education, work experience, and life experience.
• Must have valid drivers license and availability of car during scheduled hours.

How to Apply

Please apply for this position through our web application system at https://kclibrary.org/jobs. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.