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Recreation Specialist

Customer Service Other

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Summary

The Recreation Specialist is responsible for assisting in the daily operations of the Grain Valley Community Center, taking registrations, making reservations, selling memberships, answering phones and assisting patrons of the facility. Additionally, the Recreation Specialist is responsible for maintaining all marketing/public relations for the department, reconciliation of all daily cash and deposits for the department, and the creation and implementation of some recreation programs.

Essential Functions

FRONT DESK

  • Handles registration for programs and all facility reservations.
  • Sells fitness and pool memberships and creates membership cards.
  • Collects fees and processes paperwork through dedicated software.
  • Prepares all deposits for Department (Community Center, Aquatic Center & Park Facilities).
  • Opens and closes the front desk operations. 
  • Responsible for cash management.
  • Extensive customer interaction (face-to-face and telephone).
  • Works with and assists staff for constant improvement of all aspects of the Grain Valley Parks & Recreation Department.
  • Provides orientation and training for part-time front desk attendants.
  • Conducts facility tours.
  • Sets rooms for facility rentals and activities.
  • Supports emergency response as needed.
  • Other duties as assigned or required.

MARKETING/PROMOTIONS

  • Creates biannual Parks and Recreation Activity Guide.
  • Routinely drafts press releases for new and existing classes, programs and special events.
  • Creates brochures, pamphlets and flyers for the Department.
  • Utilizes mass e-mail lists for advertisement.
  • Routinely maintains and updates the Department’s web pages.
  • Designs signage, posters and banners as needed.
  • Maintains and updates the Department’s social media pages.
  • Works with the City’s PIO to provide information to the public.
  • Maintains Department’s text alert program.
  • Collects & maintains photographs/video of Department programs & activities.
  • Maintains Department’s Friends of the Parks Program.
  • Other duties as assigned or required.

ADMINISTRATIVE

  • Assembles meeting packets for Park Board Meetings.
  • Maintains the Asset Management Database and inventories supplies.
  • Assists in the preparation of the annual budget for the Department.
  • Routinely codes, analyzes and files expenditures.
  • Maintains personnel, payroll, records and master files for the Department.
  • Maintains all department memberships and activity registrations with state and national associations.
  • Other duties as assigned or required.

PROGRAM SUPERVISION

  • Plans, implements and evaluates programs at the Grain Valley Community Center.
  • Analyzes revenues/expenses to determine program viability.
  • Secures alternative sources of funding for programs through donations, sponsorships & grants.
  • Works closely with the Recreation Supervisor to schedule staff for programs.
  • Creates all pertinent promotional materials.
  • Oversees contracts for officials, instructors, etc.

Essential Knowledge, Experience, and Ability

Minimum Qualifications

  • Associates Degree or one (1) to three (3) years equivalent experience in Parks & Recreation or related field
  • Possess a valid Missouri Driver’s License and a good driving record
  • Possess basic CPR/AED certification or able to acquire within 3 months of employment

Preferred Qualifications

  • Bachelor’s Degree in Parks & Recreation or related field
  • Three (3) to five (5) years of equivalent experience in Parks & Recreation or related field
  • CPRP certified

Essential Education, Certification, and/or Licenses

Knowledge, Abilities and Skills

Knowledge of:

  • Best practices in customer service.
  • Marketing & public relations.
  • Recreational programming and activities to include promotion, advertisement, sponsorship acquisition, planning, implementation, and evaluation
  • Microsoft Office Suite
  • Office practices and procedures

Ability to:

  • Handle multiple tasks and meet deadlines
  • Accurately maintain records
  • Communicate effectively verbally and in writing
  • Maintain organized work area
  • Establish and maintain effective working relationships with fellow employees, elected officials and the public
  • Some rooms to include the lifting and placement of tables and chairs

Skills in:

  • Self-initiation
  • Writing; including knowledge of grammar, spelling and punctuation
  • Answering phones
  • Multi-tasking and prioritizing tasks

Supervision Received

  • The work is performed under the supervision of the Community Center Manager

Supervision Exercised

  • Seasonal employees for the implementation of programs and classes
  • Part-time employees for front desk orientation/training

Work Environment

  • The primary duties of this job group are performed in a general office environment

Essential Physical Abilities

  • Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person
  • Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and review, evaluate and prepare a variety of written/typed documents and text materials
  • Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate standard office equipment and personal computer
  • Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 40 pounds, to sit and work at a keyboard for an extended period of time, and work in an office environment

Additional Info

Job Type : Full-time

Salary Range : $16.84 - $21.06/hour

Work location : In person

Do you accept applicants under the age of 18? : No

Residency requirement : No

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